TL;DR - Nikon sells me a faulty camera, fights tooth-and-nail to get out of repairing it for free, charges me $316 to repair it.I bought a refurbished Nikon D750 back in March form BHPhotoVideo. I noticed an issue with it recently on my vacation and realized this issue has been present the entire time I've had it, I just didn't notice. I have an image from the first time I shot with the camera that shows this issue. Turns out there have been three separate recalls for this exact issue, but my serial number was not one of the ones recalled. I contacted them asking if they could do the repair free of charge considering they have repaired thousands of them already for this exact issue free of charge. They told me that because my serial number wasn't affected, I would have to pay.I called their support team and asked for a manager to talk to see if I could get somewhere with them. After a conversation they gave me a prepaid label for the repair center and told me to send them the repair invoice number once it arrives and they would see what they could do. Great! Finally getting somewhere.The camera arrives and I sent the manager the number. Then for the past three weeks I have been arguing back and forth about this. They would give me something along the lines of "well this photo is shot with a Zeiss lens, so we can't do anything about it". So I sent them an image taken with a Nikon lens that showed the same issue. They responded with "the JPEG is doesn't have enough Metadata for us" so I sent three .NEF files all shot with Nikon lenses showing the issue. They responded "we don't see any issues" so I sent crops that clearly show the issue to which they respond "the image is too low quality". They insisted that there hasn't been any service advisories for this despite they fact that their own website says it and there are countless articles online about it. Every time I sent something they made an excuse, and then when I countered that, they came up with a new excuse.So I just authorized a payment of $316 for a camera that has a manufacturing defect that has been widely reported and repaired for free thousands of times. This was an issue right out of the box but because I was a few days late on the 6 month warranty, I'm screwed. Over the past three weeks they fought as hard as they could to get out of repairing it free of charge, and finally they won.Nikon puts in far more effort to get out of liability than they do taking care of their customers. If anyone's considering switching to the Nikon system; don't. They don't care about you. via /r/photography https://ift.tt/2nXM8vP
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