Monday, 2 August 2021

DxO Nik Collection update is kind of baity/switchy


I don't know if anybody uses this tool or has run into the situation I've found myself in, so I wanted to se what others might have to say.On May 5th of this year, I wandered over to the DxO website and bought the currently available version of the Nik Collection, version 3. Within a couple weeks of usage, I received the on-screen notification when launching the software below telling me to update. However, clicking on that "Install Now" button neither downloads nor installs a software update but instead, takes me back to the DxO website and prompts me to purchase brand new software.I've emailed the company to ask if this was correct and expressed that this is highly misleading and feels like a bait and switch, but they have been insistent that it's a new version of the same software that has to be paid for. They do offer a discounted upgrade price, but again, I had just bought the software and within a couple weeks, this happened. In the end, they ultimately "noted my comments" and closed my ticket.Am I in the wrong for expecting this upgrade to be free, based on the language and update notice the software prompts with, or is the company right in requiring a purchase for a new version of the software?I'm curious as to the thoughts of others. Thanks!https://ift.tt/3A1sPkZ via /r/photography https://ift.tt/3lobyP6

No comments:

Post a Comment